►Damaged and lost items: Will be replaced or refunded on a case by case basis. An item is considered lost if its delivery has exceeded expected delivery by 10 days.

► Returns: Refunds, will be issued for returned items received back within 30 days of delivery. We do not refund for delivery charges. Custom items are not refundable, you will have the opportunity to sign off on a digital version of your design prior to creation so you can be sure spelling, layout etc. is all to your specifications. We are not responsible for unclaimed shipments. If you do not pick up your delivery or disregard shipment notices we are not responsible and do not issue refunds for unclaimed successful deliveries.

►Custom Order Cancellations: Custom orders which have had the mock up work completed can only be refunded 75% of the purchase price due to work invested by the artist. Custom orders where the sign work has begun cannot be cancelled and refunded.